Customer Service Training

Customer Service is available as an inhouse training to a company – ½ Day Training

Customer Service is sometimes taken for granted by a number of business. From experience we have found that refresher training on Customer Service is a must for all staff. The overriding objective of our customer service training is how to turn your customers in Raving Fans – Raving Fans are customers that are so delighted with you that they go out of their way to tell everybody they know about you, making them a salesperson for your business – better yet, an unpaid salesperson.

Our training content highlights include:

  • What Customer Service really is?
  • How to Turn your Customers into Raving Fans
  • The Emotional Bank Account
  • How to Climb the Ladder of Loyalty
  • The Moments of Truth in Your Business

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